My app will not connect. What should I check?
Confirm your internet connection, device time and date, login details and app compatibility. Restart the app and device before changing configuration.
Playback pauses or buffers. What can I do?
Test another network, move closer to the router or use Ethernet, close background downloads and try a lower available quality. Include the affected device and time when contacting support.
How do renewals work?
Contact support before expiry to confirm the current price, duration and renewal terms. Do not assume a plan renews automatically unless that is stated in your confirmed order.
Which device information should I send to support?
Include the device brand and model, operating-system version, app name and the exact screen or error involved.
Does every channel or programme use the same picture quality?
No. Quality depends on the source, plan, app, screen, device and connection. Confirm current availability before activation.
Can I change the main device later?
Contact support first so they can confirm compatibility and the setup steps for the new device.
Plan Questions
Compare service levels, duration and connection allowance.
View plans →Setup Help
Choose a guide that matches your main device.
Open setup guides →Contact Support
Send your device and a clear description of the question.
Contact support →